Providence Chamber of Commerce Feature

FOR IMMEDIATE RELEASE:

PROVIDENCE – November 30, 2007 – Crown Supply Co. Inc., a wholesale distributor of lighting, electrical, and fire alarm equipment and supplies, was recently showcased in Progress Report, the bi-monthly publication distributed by the Greater Providence Chamber of Commerce.

The company was featured for the September/October issue’s “Small Business Snapshot,” a recurring segment in which Progress Report highlights some of Rhode Island’s most successful small businesses. In the article, William F. Donahue IV, President of Crown Supply, offers candid responses to questions about his personal leadership strategy, unconventional marketing ideas, and how his company continues to distinguish itself from the competition after more than 60 years in business.

A member of the Providence Chamber since 1987, Donahue credits Crown Supply’s success to the company’s specialized service offerings and long-lasting customer relationships. Donahue routinely follows up with customers just to check in and see how things are going, which he says helps solidify business relationships and increase customer satisfaction, adding that “Simply listening, offering assistance with issues or concerns, or just being a sounding board goes a long way.”

Crown Supply strives to bring this type of personalized customer experience to each customer, which is one of the reasons the company has continued to grow in today’s competitive business environment. Unlike many of their competitors, when a customer has an issue, they have direct access to Crown Supply’s owner and management. According to Donahue, “Providing this type of service fosters the development of a bond with our customers that goes far beyond the price of a commodity.”

Progress Report is a bi-monthly newsletter published six times a year by the Greater Providence Chamber of Commerce. The newsletter promotes current members and happenings at the Chamber.

View the complete article on Crown Supply in the September/October edition of Progress Report.

About Crown Supply Co. Inc.
At Crown Supply, we have been serving contractors’ and home owners’ lighting and electrical needs for over 60 years.  Crown Supply continues to strive towards providing our customers with quality lines that enhance their profitability and assist them in meeting ever-changing business demands. Our current service offerings have expanded to include fire alarm system design and a lighting showroom for the general public.

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